By Kai-Eberhard Lueg (auth.), Frank Keuper, Kai-Eberhard Lueg (eds.)
In managerial literature the demanding situations of ramping-up, turning out to be and embellishing a (Finance) Shared providers association are frequently missed. as a result, the compilation will deal with targets: First, according to a familiar part version of an SSO’s improvement, usually bobbing up questions with regards to the administration of SSOs will likely be systematically mentioned and manageable ideas derived. Secondly, an image of the way forward for SSOs might be elaborated, leading to new destiny administration implications.
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Extra resources for Finance Bundling and Finance Transformation: Shared Services Next Level
Right from the beginning, the governance function and thus Corporate Finance Reporting & Controlling actively influenced the set up and the choice to realize PIA as an ‘inductive’ program. This means that the first questions raised were those towards the existing challenges 1 Cf. WITTE (1973). The Role of a Governance Function in a Shared Services Environment 39 and to then derive the consequent improvement projects together with the respective process experts. The PIA-program is geared towards further improvement of quality, increase in flexibility and – of course – implementation of automation to further decrease cost.
Then during the third phase the commercial skills of the organization play a more important role in terms of identifying product refinements that will improve service offerings, increase market share and focusing on innovations that fundamentally improve the process execution. Additionally the SSO, especially the captive one, operates in an environment of high attention from various stakeholders and governance partners. The achievement of rapid organizational changes while still keeping all affected parties aligned can only be achieved by efficient Change Management practices, placing a special focus on the “people” dimension.
To summarize, the two promoter roles were indispensable in realizing the change and letting the parties involved interact and collaborate within the scope of this project. The two installed promoter roles ensured the speed and drive behind the project and thus the transfer of certain transactional accounting processes into the Shared Services environment. However, looking at the receiving side and thus the SSO, consequent project and risk management and the continuous communication of progress achieved were necessary factors in completing the transfer and stabilization of a huge package of work.
Finance Bundling and Finance Transformation: Shared Services Next Level by Kai-Eberhard Lueg (auth.), Frank Keuper, Kai-Eberhard Lueg (eds.)