By Kornel Terplan
Digital invoice presentment and cost (EBPP) is revolutionizing the billing method by way of delivering on-line and genuine time presentment of invoice content material and cost offerings. EBPP is the simple means of viewing billing prestige, remittance goods, and providing balances utilizing a common browser from any position. not like paper-based money owed, digital billing permits carrier services to mix billing with complicated patron care and superior consumer courting administration.
Electronic invoice Presentment and money offers the necessities approximately this new means of viewing and paying debts. the writer defines easy enterprise versions, reminiscent of biller direct and diverse consolidator version techniques, allocates definitely the right instruments to every of the versions, and differentiates among the desires of crucial industries. The textual content describes tips on how to construct and enforce worth additional functions equivalent to personalization, up-selling, on-line dispute administration, and higher keep an eye on of the money owed payable and receivable approach can considerably enhance purchaser care and consumer dating administration on behalf of carrier providers.
About the Author:
Kornel Terplan is a telecommunication professional with greater than 30 years of hugely winning multi-national consulting event. He has supplied consulting, education, and product improvement providers to over seventy five nationwide and overseas enterprises on 4 continents. He has served at the editorial board for over one hundred forty articles, 22 books, and one hundred fifteen papers. Dr. Terplan has designed 5 community administration comparable classes and carried out over eighty seminar shows in 15 international locations.
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Extra resources for Electronic Bill Presentment and Payment (Advanced & Emerging Communications Technologies)
At this time, telecommunications service providers are one of the prime movers in the EBPP market, with most hoping to implement an online EBPP solution of some sort. Little planning and homogeneity is evident in these solutions, while the dilemma of which type of EBPP solution to implement is particularly marked. No particular business model is favored. Many providers are developing their own billing solutions for the future. In the meantime, they combine various EBPP models to bridge the time gap.
2 shows the basic consumption acquisition process. 2 Metering consumption. Copyright © 2003 CRC Press, LLC 1452_ BOOK_fm Page 26 Tuesday, January 28, 2003 7:25 AM Load consumption requirements are forwarded to the meter data-management agent. This would indicate that consumption information is needed. It will go through the composition acquisition first, followed by editing and aggregating consumption data in the energy database. The energy database becomes key because it contains all the information for rate calculation.
While they are extracting and processing CDRs, service providers also have to think about managing them as efficiently as possible. Network attached storage (NAS) and storage area networks (SAN) may be helpful to connect with and maintain data storage. Another method of archive management for CDRs is to use a data warehouse. Larger service providers are completing millions of phone calls each day, resulting in multiple terabytes of data that need to be stored. After CDRs have been processed, the task of managing these records is very complex.
Electronic Bill Presentment and Payment (Advanced & Emerging Communications Technologies) by Kornel Terplan