New PDF release: Develop Your Interpersonal and Self-Management Skills: a

By Karen Stainsby

ISBN-10: 1138030716

ISBN-13: 9781138030718

This paintings includes forewords by means of Richard Mcdonough and Mari Robbins, respectively, a Member of Council, The organization of scientific Secretaries, perform Managers, directors and Receptionists (AMSPAR); and, a former university lecturer in wellbeing and fitness reviews, and a administration and coaching advisor. "I wrote this e-book that can assist you on your paintings position, to supply details and functional feedback. a wide a part of what you do includes speaking with people: colleagues, sufferers, kin, carers and most people. Given the complexities, vulnerabilities and occasionally 'demanding behaviour' of different humans, this can every now and then be an laborious job. Healthcare jobs take their toll on humans, and having the ability to deal with many of the calls for with out being floor down is a smart problem. This e-book might help to verify and construct upon what in a manner that helps either you and your work." - Karen Stainsby, within the Preface.

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Extra info for Develop Your Interpersonal and Self-Management Skills: a Practical Resource for Healthcare Administrative and Clerical Staff

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Whatever happens, you will like yourself more and the majority of other people will too. Becoming assertive is a process. It may take some time and you will encounter setbacks, but it is worth doing. As you begin to practise some basic assertiveness skills, you will develop confidence. Don’t set yourself up for a fall; in other words, try small tasks to begin with and build on small successes. g. g. a passive person may lose being looked after by others? Communicating with people whose behaviour is challenging 27 Experiment Over the next week, practise saying ‘No’ to something that you know you would find a bit difficult.

Perhaps some people see you a push-over or a soft-touch. Alternately, do they think of you as over-forceful or even a bully? g. g. g. ‘Our family always gets what we want – no matter what’. Our culture influences how we behave too. For example, the British are known for their ‘stiff upper lip’. Similarly, when a person bumps into another in the street, it is not uncommon for both to apologise for the incident, even though only one was responsible for the collision. g. women who speak up for themselves are often termed ‘aggressive’ (and, as a consequence, labelled ‘masculine’).

This ignores the bad behaviour (which can come as a shock to the badly behaved person as they may be expecting to be told off). g. ‘Please stop swearing at me. Then I can concentrate on working out how to reduce your wait’. In general, which option would you feel most comfortable using? Tips • Remember that all behaviour is about communication. ’ • I have seen some people use humour successfully to defuse an angry situation. If humour is your strength all well and good. Be careful that a genuine attempt to help the situation is not interpreted as sarcasm or teasing.

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Develop Your Interpersonal and Self-Management Skills: a Practical Resource for Healthcare Administrative and Clerical Staff by Karen Stainsby

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